Existing riders
Your Otto, managed
Already renting with Otto? Manage your account, report an issue or book maintenance through the portal — or just message the team.
🔧 Breakdown, damages or problems?
Urgent? Call or WhatsApp. Otherwise use the problems report form and the workshop will be ready for you.
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Book maintenance
Schedule a service or report a fault and we’ll sort it at the Hammersmith workshop.
💬
Reach a human
Phone, WhatsApp or in person — real people who know your bike, not a call centre.
⚡
Breakdown? We swap it
In most cases we replace your bike the same day, free on every rental plan.
Open the customer portal →
New to Otto? Reserve a bike or contact us.