E-bike problems · breakdown
E-bike trouble? We fix it.
Battery, motor, brakes or anything else misbehaving on your Trayser or Carr-E? For anything urgent call or WhatsApp us first — then report the issue with the form so the workshop is ready. Same-day replacement in most cases. 🔧
The procedure · three steps
What to do
1
Stay safe
Pull over somewhere safe. If there's been an accident with injuries, call 999 first.
2
Call or WhatsApp us
Weekdays 9:30–18:00 — we'll tell you straight away whether to ride in, wait, or swap the bike.
3
Fill the form below
Photos help. The workshop preps parts or a replacement e-bike before you arrive.
Report a problem · answered within 24 hours
E-bike problems form
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