FAQ
Insurance
What’s covered, what isn’t, and how the included insurance works.
Is insurance included in the rental?
Yes — every Otto rental includes comprehensive hire-and-reward insurance, valid for delivery work across Uber Eats, Deliveroo, Just Eat, Stuart and Relay, from the moment you collect the bike. There’s nothing extra to arrange.
What does hire-and-reward insurance mean?
Hire-and-reward is the class of insurance legally required to carry goods (like food) for payment. Standard private bike insurance does not cover delivery work — Otto’s does, which is why you can start earning the day you collect.
Is theft and damage covered?
Third-party cover is included. Optional theft and damage cover is available on top for extra peace of mind. Every bike also has a GPS tracker, and theft claims are handled in-house.
What happens if I have an accident?
Contact the workshop as soon as it’s safe. We guide you through the claim, and in most cases provide a replacement bike from Hammersmith the same day so you keep earning.
Ready to start?
Reserve in 60 seconds, collect tomorrow in Hammersmith. From £49/week, no deposit.